·
Provides direction, cultivates partnerships and drives teams to fulfill
their goals through strong communication, facilitation, and motivation
·
Consistently focuses on getting results, ensuring that value is
generated, measured and sustained
·
Ensures continuous personal and team innovation, effectively
managing change, growth and development within organizations
·
Has a wide breadth of experience across technical, operational,
creative and communicative fields, and a passion for learning and growing
2005-Present
InforNation Consulting Canada
President
(2005 – Present), Calgary
·
Established and maintain this consulting practice to provide businesses
with strategic, operational and technological direction
·
Created and executed business plan for WiFi start-up, driving >100%
increase in seasonal revenue growth, funding CAPEX for infrastructure build and
preparing financing round
·
Performed multiple acquisition/sale diligences and valuations
2002-2004
TELUS Corporation
Project
Director, Investment & Program Management (2002 – 2004), Calgary
·
Championed innovative efficiency measures, leading teams in implementing
process, product and service improvements in all areas of the enterprise
·
Drove engagement at all levels and managed change, creating a key
influencer network, front line forums, C-level feedback and implementing a
customer service satisfaction index
·
Leader for commercial implementation of TELUS’ first VOIP/convergence
offering
·
Drove 12% enterprise-wide increase in customer care metrics over 4 months,
exceeding CRTC requirements and saving TELUS over $1M per month in CRTC fines
·
Reorganized Network Maintenance group, created numerous programs to
increase focus on reliability, netting a sustained 300% voice network health
improvement in one quarter
·
Cadvision-side lead during TELUS integration, over 85% customer migration
rate, upselling 28% of eligible customers to TELUS ADSL, increasing ARPU by 200%
2000-2002
PSINet Limited Canada
General
Manager, Cadvision Development Corporation (2000-2002), Calgary
·
Took an hands-on approach to day-to-day operations, aggressively designing
and surpassing all targets for revenue, OPEX, EBIDTA and customer/employee
quality measurements
·
80% revenue growth, 80% of PSINet’s overall EBITDA, and 50% ADSL
customer growth achieved in under two quarters
·
Grew Cadvision to over 50,000 customers & $12M annual revenue before
TELUS acquisition
Senior
Manager, Operations (Canada) (2000), Calgary
·
Performed multiple due diligence operations in Western Canada
·
As lead for Cadvision integration, rapidly applied diligence findings to
empower staff, upgrade resources, implement key performance measures
·
Retained 95% of 98 member staff in first half, performed detailed reviews,
reorganized reducing to 65 staff over 12 months while increasing revenue growth
and customer satisfaction
·
Crafted a national SOHO strategy and business plan for PSINet, reducing
service delivery costs
Sales
Manager, Western Canada (1999-2000), Vancouver
·
Established regional sales presence in Western Canada to open new revenue
source
·
Hired, trained and managed sales team of 20, including administrative and
technical staff
·
Championed new product design, branding and marketing to compete in
regional market
·
Acquired PSINet’s largest Canadian customer (>$1M/a)
·
Increased average monthly sales from $50k in June 1999 to over $500k in
January 2000
Sales
Manager, SOHO (1998-1999), Toronto
·
Corporate lead for Interlog integration into PSINet, retaining all staff,
revenue and momentum
·
Transferred the learned value of Interlog to PSINet products/services,
translating into $250k/m in new booked revenue.
1996-1998
Interlog Internet Services
Manager,
Corporate Services
(1998), Toronto
·
Reorganized team, adding Business Customer Administration/Support, Onsite
Technical Support and Learning Services as new sources of revenue
·
Overhauled all products/processes, created bundles and included
value-added services, leading team to sustained 300% increase in booked revenue
in under two quarters
·
Instrumental in Toronto’s first ADSL rollout, the second in Canada
Senior Account Manager
(1997-1998), Toronto
·
Staffed, trained, and supervised sales team of five and domain
registration team of two
·
Consistently exceeded individual and team sales quotas
Corporate Account Manager
(1996-1997), Toronto
·
Created corporate services group for startup consumer Internet Service
Provider, developing and selling Internet products, setting policy and strategy,
and developing business partnerships
·
Managed web design team/corporate billing and acted as corporate customer
service champion
·
Increased business customers over 1000% in first year, maintained <2%
churn
Learning
Numerous
TELUS-sponsored courses (finance; management; communication), 2002-2004
Media Relations Training, Hill & Knowlton, Calgary,
2001
French Language for Business, Berlitz, Calgary, 2000
Undergraduate Studies, English Literature, University
of Toronto, 1997-1998
Telecom Management Program, Ryerson Polytechnic University,
Toronto, 1997
Undergraduate Studies, Psychology, Carleton University, Ottawa 1993-1995
Affiliations
Board
of Advisors, Melody Foundation (Registered Charity) 2003-2006
Member, Telecommunications and IT Cluster Working Groups, Calgary Inc. 2001-2002
Guest Speaker, Conference Board of Canada, 2001
Member, Calgary & Vancouver Chambers of Commerce,
1999-2002
Member, RCAC & Canadian Forces Primary Reserves,
1988-1994